Return & Refund Policy

Last updated: March 7, 2025

Butterfly operates on a credit-based system. When you top up your wallet, you purchase credits (coins) that are used to pay for live audio and video calls. Please read this policy carefully before making a purchase.

1. Nature of Credits

Credits are digital tokens used within the Butterfly platform. Once purchased, they are added to your in-app wallet and consumed when you make or receive calls based on call duration. Credits are non-transferable and have no cash value outside the app.

2. Refund Eligibility

We may consider refunds in the following circumstances:

• Technical failure: If a call failed due to a verified platform or system error and credits were deducted incorrectly.
• Duplicate charge: If you were charged more than once for the same transaction.
• Unauthorized purchase: If your account was used without your authorization and you report it promptly.

3. Non-Refundable Situations

Refunds are generally not available for:

• Credits that have been used for completed calls
• Dissatisfaction with a conversation or another user's conduct
• Change of mind after purchase
• Credits that have expired according to our terms

4. How to Request a Refund

To request a refund, contact us at goinfotechitsolution@gmail.com or call +91 88911 18037 with your account email, transaction ID, and a clear description of the issue. We will review your request and respond within 5–7 business days.

5. Processing

If your refund is approved, we will credit your original payment method or your in-app wallet, depending on the circumstances. Refunds typically take 5–10 business days to appear on your statement.

6. Contact

For refund-related questions, visit our Contact page.